Returns or right of withdrawal of products

You have the right to withdraw or return the / the product / s purchased with us within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.

Outside back guarantee:

- For hygienic reasons, can not be returned the toiletries, hygiene, pillows, harnesses, pajamas, fastening belts, positioners, aids for eating, cushions, mattresses and other antiescaras products if they have been removed from their original packaging.
- If the product is impaired after delivery caused by external events, accidents or non-compliance with instructions.
- If the product is damaged by improper installation or configuration of accessories by the customer.
- If a failure caused by a component not supplied by us is produced.
- If it comes to a product manufactured or custom tailor.
- If the product is not in perfect condition and with all original content.
- If the packaging has not been protected so we receive it in perfect condition.

To exercise the right of withdrawal, he shallyou notify its decision to withdraw from the contract by an unequivocal statement (eg a letter sent by mail, fax or email). We recommend that you contact us via e-mail to help them in the process.

Orthopedics Silvio SL
c / Urieta Royo, 5 and 7-50006 Zaragoza
Fax: 976 225 883

You may use the model withdrawal form to be received along with the invoice, although its use is not mandatory. You also have the option to electronically fill in and submit the model withdrawal form or any other unequivocal statement on our e If you use this option, we will communicate through the same medium without delay receipt of such a withdrawal.

To meet the withdrawal period it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.

Consequences of withdrawal:

In case of withdrawal on its part, we will refund all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and,in any case, no later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract. We proceed to effect such reimbursement by bank transfer to the account you specify; in any case, will not incur any fees as a result of repayment.

The refund will be retained until the receipt of goods and having checked the status of the same.

We collect the goods with our transport agency and you must bear the direct cost of returning the goods.

How to proceed

To process a refund should first contact us at 976 483 928 or by email at It has 14 calendar days from the date of receipt of order.

Maybe filling the withdrawal form will receive with the invoice
- Download the pdf you will find here, complete it and send it by email or by e-ordinate io

Prepare the back using suitable packaging that protects the product / s back (box, bag, etc.)

Please note that the items are to be returned must be in the same condition in which they were sent.

Upon receipt of the merchandise in our storesAnd after checking the status of it, we will proceed to refund the amount in terms of the RDL 1/2007, according to the method of payment by the customer, except cash, which will be refunded by bank transfer .



® Orthopedics Silvio SL. C / 5 Royo 7-50006 Zaragoza. Tf: 34 976 225 883