Product warranties sold by Silvio Orthopedics

The warranty period is, by default, two years (with exceptions provided by law, for example, Bateries, established in six months, as indicated in each case). In no warranty defects caused by neglect, beatings, misuse or tampering, improper installation, etc., or materials that are worn by use are included. During the warranty period, reserves the right to request an official service of the brand, a verification of the origin of the problem. Should be a defect caused by misuse, repair will be billable. In those incidents that justify the use of collateral are eligible for repair, replacement of the article, rebate or refund under the terms established by law. make changes or refunds provided that:

a) prior to our Customer Service communication occurs: This step is essential whatever the reason for the return. You can do so by sending an email to or calling to 976 225 883 We will show you how you can act to return the item. Our telephone hours are 9:00 to18:00 from Monday to Friday.

b) The item to return must be properly packaged for return. The packaging must be in perfect condition and keep all accessories and instructions of origin.

After checking, and if the above conditions are met,, shall, as appropriate, repair, replacement, price reduction or termination of the contract negotiations that are free for the consumer and user. liable for faults that become apparent within two years from delivery. The consumer or user must inform the seller of the lack of conformity within two months after he has knowledge of it.